FAQ’s

Delivery FAQ’s

What are my delivery options?

United Kingdom

Royal Mail 1st Class Recorded 1-2 Working Days - £4.85

Royal Mail 2nd Class Recorded 2-3 Working Days - £4.20

Royal Mail Special Delivery Next Working Day Before 1pm - £8.95

Click & Collect - Please contact us to arrange a mutually convenient time for collection. - FREE


We aim to dispatch your order within 24 hours Monday - Saturday, orders placed after 3pm on a Saturday will be dispatched on Monday. Orders placed over a bank holiday weekend will be dispatched the next working day.

Once your order has been dispatched, you will receive tracking information via the email address you provided when placing your order so you can follow the progress of your delivery.

We are not responsible for any delays whilst your order is in transit, there may be seasonal and Covid related delays. If your order still hasn't arrived after 10 working days please contact us on info@oscarandme.co.uk so we can follow up with Royal Mail.

Can I collect my order instead of paying delivery costs?

Yes! Our Click and Collect service is free of charge. Please contact us to arrange a mutually convenient time for collection.

We aim to have your click and collect order ready within an hour (during shop opening times). When your order is ready to be collected, you will receive an email via the email address you provided at checkout letting you know that your order is ready for collection. Orders placed after 4pm on a Saturday will be ready for collection Monday morning. 

Once you have received this email please aim to collect your order from the shop within 72 hours (during shop opening hours). If you are unable to make it to the shop during these times, please call or email us to arrange a mutually convenient time for collection.

Please have your order number to hand to ensure a quick and easy transaction. 

Do you ship outside of the UK?

We currently do not ship outside of the UK.

Order FAQ’s

Can I make changes to my order?

We’re sorry but once your order has been placed you will no longer be able to make any changes.

How do I track my order?

Once your order has been dispatched you will receive an email with your order tracking.


If you’re having trouble tracking your order please call us on 01451 831479 or email info@oscarandme.co.uk

How do I return an item?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all original tags still attached.

Underwear and some swimwear are exempt from being returned. Please contact us at info@oscarandme.co.uk if you are unsure if your item can be returned.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note: the credit may take up to 10 working days to clear in your account.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account / Paypal account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@oscarandme.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@oscarandme.co.uk and send your item to: Oscar & Me, Chapel House, Digbeth Street, Stow-on-the-Wold, Cheltenham, Gloucestershire GL54 1BN

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to: Oscar & Me, Chapel House, Digbeth Street, Stow-on-the-Wold, Cheltenham, Gloucestershire GL54 1BN

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping to return the item back to us will only be refunded if the product is faulty.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

General FAQ’s

Can I visit a physical store?

We would love you for to visit us! Find us here.

What are your opening times?

We are currently open:


10:00am - 15:00pm Monday - Friday

10:00am - 17:00pm Saturday

CLOSED Sunday


As a small family run business we close at 3pm during the week so we can do the school run. If we are able to, we will open until 5pm on weekdays but we can’t guarantee which days that will be.


Any seasonal changes to our opening times will be posted on our social media pages.


If you are unsure please feel free to call us on 01451 831479 before making your journey. 

How do I contact you?

During shop opening hours please call 01451 831479, if we do not answer we may be serving a customer, please try again in a few minutes. 

If you are unsuccessful in getting through on the phone or you would like to contact us outside of shop opening hours please email info@oscarandme.co.uk or WhatsApp 01451 831479, you can also contact us via private message on our social media accounts @oscarandmestow

How do I know what size to order?

We know how important it is to get the right fit when you order online. To help you make the right choice we've added a few handy guides below:

 

Baby Newborn - 24 months (cm)

Newborn Upto 1 Month 0-3 Months  3-6 Months  6-9 Months  9-12 Months  12-18 Months  18-24 Months 
Height 50 56 62 68 74 80 86 92
Weight 7.5lb / 3.4kg 10lb / 4.5kg 14.5lb / 6.5kg 17.5lb / 8kg
Chest  36 38.5 43 45.5 47 49.5 51 52.5
Waist 36 39 43 45 46.5 49 50 50.5
Hips 34 37 42 45 47.5 50 51.5 53
       

Younger girls and boys 0-5 years (cm)

  0-3m 3-6m 6-9m 9-12m 12-18m 18-24m / 2y up to 3y up to 4y up to 5y
Height 62 68 74 80 86 92 98 104 110
Chest 43 45.5 47 49.5 51 52.5 54 56 58
Waist 43 45 46.5 49 50 50.5 52.5 54.5 55
Hips 42 45 47.5 50 51.5 53 56 60 62

 

Older girls 3-13 years (cm)

  3y 4y 5y 6y 7y 8y 9y 10-11y 12-13y
Height 98 104 110 116 122 128 134 146 158
Chest 54 56 58 60.5 63 65 68 75 80
Waist 52.5 54.5 55 56 57 58 60 63.5 66
Hips 56 60 62 64 66 70 73.5 80.5 86

Older boys 3-13 years (cm)

  3y 4y 5y 6y 7y 8y 9y 10-11y 12-13y
Height 98 104 110 116 122 128 134 146 158
Chest 54 56 58 60.5 63 64 67.5 74.5 82
Waist 52.5 54.5 55 56 57 59 61 66 70.5
Hips 56 60 62 64 66 68 71 77.5 85

 

Sock measurements - 0-13 years

Age UK shoe size EU shoe size US shoe Size

Sock measurements (cm)

Foot to heel length

Newborn-3 months 0 16 0.5 7.5
3-6 months 0-1 16-17 0.5-2 8
6-12 months 1-2 17-18 2-3 9.5
12-24 months 3-6 19-23 4-7 11
2-4 years 6-8 23-25 7-9 14.5
4-7 years 8.5-12 26-31 9.5-13 16.5
7-10 years 12.5-3 31-36 13.5-4 18.5
11 years + 3.5-5 36-38 4.5-6 19.5/20.5

Age range for sock sizing is provided based on average sizes, to be used as a guide only.


Hats 

Age

European Size
of hat
(cm)

Newborn-3 months 40
3-6 months 43
6-12 months 45
12-24 months 47-49
2-4 years 51
4-6 years 53
6-11 years 55
12 years + 56

 

 Pack Away Cagoules (inches)

4-5 Years

 22”

6-7 Years

24”

8-9 Years

26”

10-11 Years 

28”

12-13 Years 

30”


If you need specific garment measurements for our childrenswear please do not hesitate to get in touch.

Gift Voucher FAQ’s

Do you sell gift vouchers?

We do! You can purchase them in-store and online here.


Gift vouchers can be used in-store and online. 

If you need any help redeeming your voucher please call us on 01451 831479 or email info@oscarandme.co.uk